COVID-19 Policies
Our Commitment to safety
COVID-19
OUR COMMITMENT TO OUR GUESTS
As we welcome you to our beautiful lodges, our commitment to the safety of our guests, staff and community continues to be our top priority. Our doors at Buffalo Mountain Lodge in Banff, Deer Lodge in Lake Louise, and Emerald Lake Lodge near Field, BC, are open!
Restaurants are now open for in-person dining in Alberta and British Columbia. Buffalo Mountain Lodge in Banff and The Lake House restaurant in Calgary are also offering takeout.
We’ve enhanced our guest room and common area cleaning standards to minimize risks associated with COVID-19, especially in high contact areas.
hERE ARE SOME hIGHLIGHTS:
- Guestrooms: We always follow strict cleaning and disinfecting protocols to clean guests’ rooms when occupied, upon departure and prior to guest arrival. We have increased our attention to high contact items such as, but not limited to, key cards and room keys, public areas, door handles, locks and latches, light switches, desk surfaces, telephones, bathroom fixture handles at all lodges, and TV remote controls. We have also implemented the use of Electrostatic Sprayers in all guest rooms, which allow all items to be cleaned with the highest level of disinfectant.
- Public Spaces: We have increased cleaning frequency and attention to common areas, such as the front desk, restaurant, lounge, and have placed hand sanitizing stations in public areas. Please note that our fitness studios and games rooms are closed at this time. Protective screens have been installed at the front desk.
- Restaurants: In-person dining is currently open. We are offering also takeout and room-service at the lodges to our valued guests.
wE ARE TAKING STEPS TO ENSURE THE SAFETY OF OUR tEAM:
- If they are not feeling well or have an immediate family member that is showing symptoms of COVID-19, we ask that they stay at home to avoid passing it to others.
- Regularly wiping down and sanitizing their workspace.
- Reminders and signage to continue to keep hands clean and proper hand washing.
- Maintain a healthy lifestyle (proper diet, sleep and exercise) to help keep their immune system strong.
- Importantly, if they have flu-like symptoms, they are advised to consult a doctor and seek medical care.
We request all guests travelling to our lodges to adhere to certain safety protocols:
- We suggest that guests pay with credit or debit in lieu of cash.
- Should you feel unwell and are presenting any symptoms of COVID-19, or have been near someone with a suspected or active case, we please ask that you save your visit for another time.
- We promote social distancing at all times.
- Please wash your hands frequently.
For our guests needing to cancel or postpone their travel plans due to COVID, Canadian Rocky Mountain Resorts is committed to being flexible with our cancellation terms. Please email us or call 1-403-410-7417 to alter your travel plans. For reservations made through a third-party website, please reach out to them directly.
Your health and well-being are our highest priority and we truly appreciate the trust that you place in us by choosing Canadian Rocky Mountain Resorts.