COVID-19 Policies
Our Commitment to safety
COVID-19
OUR COMMITMENT TO OUR GUESTS
As we welcome you to our beautiful lodges, our commitment to the safety of our guests, staff and community continues to be our top priority. Our doors at Buffalo Mountain Lodge in Banff, Deer Lodge in Lake Louise, and Emerald Lake Lodge near Field, BC, are open!
Restaurants are now open for in-person dining in Alberta and British Columbia. Buffalo Mountain Lodge in Banff is also offering takeout.
In Alberta, CRMR will be implementing the REP effective September 20th and guests will be required to provide proof of vaccination or negative COVID test within 72 hrs of entering the establishment until October 25 in order to dine-in or attend conferences, or meetings and events. After October 25, full vaccinations (double-dose), a medical exemption, or a privately-paid negative PCR or rapid test within 72 hours of service is required. Tests from AHS or Alberta Precision Laboratories will not be accepted.
Please note, that as of December 17, 2021, Deer Lodge has implemented the Restriction Exemption Program throughout the whole lodge. In order to enter, stay, dine-in or attend conferences/meetings and events, all guests over 12+ will be required to provide proof of full vaccination (two doses) or a negative COVID-19 test within 72 hrs. An original (non-copied) medical exemption letter will also be accepted.
More details on the newly announced Alberta restrictions are seen here: https://www.alberta.ca/covid-19-public-health-actions.aspx.
Please familiarize yourself and follow the guidelines.
In British Columbia, as of September 13 proof of single-dose vaccination is required in order to dine-in or attend conferences, meetings, and events with over 50 people. On October 24, proof of full (double-dose) vaccination is required.
More details on British Columbia’s Vaccine Card can be found here: https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof#dates
Please familiarize yourself and follow the guidelines.
We will only be checking ID and proof of vaccination at the dining and conference outlets at this time. This is mandatory, and the use of face masks will also continue to be in effect.
hERE ARE SOME hIGHLIGHTS:
- Guestrooms: We always follow strict cleaning and disinfecting protocols to clean guests’ rooms when occupied, upon departure and prior to guest arrival. We have increased our attention to high contact items such as, but not limited to, key cards and room keys, public areas, door handles, locks and latches, light switches, desk surfaces, telephones, bathroom fixture handles at all lodges, and TV remote controls. We have also implemented the use of Electrostatic Sprayers in all guest rooms, which allow all items to be cleaned with the highest level of disinfectant.
- Stayover housekeeping service at all three lodges is by request only to limit the traffic in and out of your guest room.
- Public Spaces: We have increased cleaning frequency and attention to common areas, such as the front desk, restaurant, lounge, and have placed hand sanitizing stations in public areas. Please note that our fitness studios and games rooms are closed at this time. Protective screens have been installed at the front desk.
- Restaurants: In-person dining is currently open for all in Alberta. After September 20th, guests dining in the restaurant will need to provide proof of vaccination to dine. As of September 13th, all guests dining in our BC restaurants will need to show proof of full vaccination to dine with us based on the provincial guidelines. We are offering also takeout at the lodges to our valued guests for a great in-room dining option.
wE ARE TAKING STEPS TO ENSURE THE SAFETY OF OUR tEAM:
- If they are not feeling well or have an immediate family member that is showing symptoms of COVID-19, we ask that they stay at home to avoid passing it to others.
- Regularly wiping down and sanitizing their workspace.
- Reminders and signage to continue to keep hands clean and proper hand washing.
- Maintain a healthy lifestyle (proper diet, sleep and exercise) to help keep their immune system strong.
- Importantly, if they have flu-like symptoms, they are advised to consult a doctor and seek medical care.
We request all guests travelling to our lodges to adhere to certain safety protocols:
- We suggest that guests pay with credit or debit in lieu of cash.
- All guests are required to wear facial masks within our indoor public spaces.
- Guests dining in our BC restaurants require proof of full vaccination as of September 13th due to provincial regulations.
- Should you feel unwell and are presenting any symptoms of COVID-19, or have been near someone with a suspected or active case, we please ask that you save your visit for another time.
- We promote social distancing at all times.
- Please wash your hands frequently.
For our guests needing to cancel or postpone their travel plans due to COVID, Canadian Rocky Mountain Resorts is committed to being flexible with our cancellation terms. Please email us or call 1-403-410-7417 to alter your travel plans. For reservations made through a third-party website, please reach out to them directly.
Your health and well-being are our highest priority and we truly appreciate the trust that you place in us by choosing Canadian Rocky Mountain Resorts.