Assistant Housekeeping Manager

Operational Responsibilities

• Perform the basic duties of a room attendant and housekeeping supervisor as outlined in their job description
• Maintain very high standards when cleaning/checking guest rooms and public areas to set an example for housekeepers and supervisors
• Resolve guest complaints and issues promptly and professionally
• Report all maintenance defects in rooms and public areas to maintenance
• Keep an accurate log of all lost & found items
• Comply with health, safety, and sanitation policies

Team Management and Development

• Train, motivate, coach, and mentor housekeeping team members
• Verify compliance with uniform, grooming, and appearance policies
• Assist in onboarding new employees
• Foster a positive work environment through clear communication and engagement

Administrative Support

• Assist the Housekeeping Manager with supply inventories, payroll, scheduling, budgeting, and other administrative tasks
• Attend required meetings
• Cover for the Housekeeping Manager on their days off
• Assist in creating and updating daily checklists for housekeepers and supervisors

Quality Control

• Conduct daily inspections to ensure cleanliness standards are consistently met
• Implement and maintain quality control policies and best practices
• Ensure guest satisfaction through prompt and efficient service

Interdepartmental Coordination

• Liaise between housekeeping, front desk, and maintenance teams as needed
• Ensure effective communication with other departments to address guest needs and operational requirements

Continuous Improvement

• Stay informed about industry trends and best practices in housekeeping
• Suggest and implement improvements to housekeeping processes and procedures
• Participate in ongoing training and development opportunities