Primary Function

The Bell Department delivers both the first and last impression to each guest who visits the Lodge. As such, the Bell team are ambassadors for Canadian Rocky Mountain Resorts. This role is responsible for ensuring all guests are well-cared for during the arrival and departure processes, providing efficient and outstanding customer service.

Reports to
Full Time
Duties & Responsibilities

Duties and Responsibilities:
• Transport guests and luggage by shuttle bus to and from the Main Lodge
• Check luggage and assist Front Desk to perform guest check-ins/check-outs when required, as well as answer the phone at the Desk at various times throughout the day
• Provide guests with information about service facilities, the area, and local attractions
• Deliver special requests to guest rooms (wood, room service, wine, etcetera)
• Assist the Conference team with set-up and tear-down of functions
• Respond to fire alarms occurring on Property and giving status updates to the Front Desk
• Must be fully-trained in emergency procedures as they relate to the Lodge
• Keep the Lodge vehicles, the Bell Hut, and the guest washrooms clean daily
• Communicate with other departments in a friendly and professional manner
• Monitor driving habits and adhere to safety rules and road regulations
• Aid with snow-clearing in the winter
• Ensure supplies are on hand for the Bell team
• May be assigned other duties as required by the Front Office Manager, Assistant Front Office Manager, and the Front Desk Supervisor
• Arrive on time and groomed appropriately, as per CRMR Employee Handbook
• Assist other departments, as needed


• Excellent interpersonal and communication skills
• A passion for customer service; previous experience is an asset
• Must have a valid driver’s license and clean driving record; must be willing to obtain a Class 4 driver’s license
• Organized and people-focused
• Excellent verbal and written English communication skills required
• Must be willing to work all shifts (AM, PM, mid-shifts, and split shifts)
• Must be able to work independently and remain calm in the event of an emergency

Property ---
Our website uses cookies. By continuing to browse our site you are agreeing to our Cookie & Privacy Policy.