Perched directly above Lake Bonavista with large glass windows overlooking the lake, The Lake House is home to one of Calgary’s finest and most creative restaurants as well as a unique setting for weddings and corporate events.
The Prow, at Buffalo Mountain Lodge features chic design and a menu centered around mountain-themed tapas, game meats, excellent shareables, and pastas made proudly in house. A culture of creative cocktails and local brews is boasted at this new locale.
The Dining Room and Lounge offers an artful assemblage of Canadian ingredients such as bison and elk raised on CRM Ranch, sustainable seafood, prairie-grown grains and locally sourced vegetables. Sample Rocky Mountain Cuisine in one of the most noted dining rooms in the Canadian Rockies.
Our dining room and lounge feature CRMR’s famed Rocky Mountain Cuisine – the roots of which go back to the hearty meals prepared by European mountain guides and the lavish Victorian cooking from early CPR rail cars. Dine at beautiful Emerald Lake surrounded by the Rocky Mountains.
Urban Butcher offers the finest quality cuts of ethically and naturally raised local meats, including Alberta Beef, pasture raised pork, free range, free run, organic poultry products, various deli products fresh from our own smokehouse, pre-marinated items that are ready to cook and inspire.
QEVA (Quality Elk Velvet Antler) offers sustainably harvested and 100% natural premium elk velvet antler products that help animals, and their humans, run wild and roam freely. Made exclusively from animals raised on 2,500 acres of open pasture on the CRM Ranch and without hormones or animal by-products.
The Guest Services Supervisor assists the Front Office Management team in overseeing Front Desk operations. They lead by example, supporting Guest Services Agents and Bellmen to ensure they achieve the highest possible standards of service.
Front Office Manager
Duties & Responsibilities
Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
Greet all guests in a friendly manner at all times
Act as Duty Manager when the FOM/AFOM is not present.
Support the Front Desk team in handling guest issues and complaints.
Provide regular feedback on team performance to the Front Office Manager/AFOM.
Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
Book room reservations, both over the phone and at the Front Desk.
Provide coverage for all Front Desk shifts as required, including Night Audit
Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
Organize rooming lists for tour groups, weddings and corporate functions
Set up all billing and packages for groups and weddings.
Complete all Opera system duties
Other duties as required.
Previous Front Desk experience is required.
Extensive Opera PMS experience required
Positive attitude and a passion for customer service.
Previous leadership or supervisory experience is an asset.
Able to work under pressure and think on your feet to solve problems.
Organized with strong attention to detail.
A team player who can support and motivate others to succeed.
In the spirit of respect, truth and reconciliation the Canadian Rocky Mountain Resorts would like to acknowledge that we live, work and play on traditional territories Stoney Nakoda, Blackfoot, Tsuut’ina Nations as well as the Ktunaxa, Secwepemc, Mountain Cree, Metis Region 3, Metis Nation BC located within Yoho and Banff National Parks (Banff, Lake Louise and Field British Columbia).
We believe it is important to understand this land and to foster relationships and reconciliation with celebrating the place we value and respect today.
We are learning and look forward to developing more to our Land Acknowledgment message to add to our lodges and information.