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Policies

Cancellation Policy
A credit card is required to guarantee reservations at the time of booking. Reservations must be cancelled 72 hours prior to scheduled arrival date to avoid one night room and tax cancellation fee. December 31 bookings must be cancelled 14 days prior to scheduled arrival date. Check-in 4:00 p.m. Check-out 11:00 a.m.

Check Out Policy

Check out time is 11:00am. Should a guest desire a later check out time, this needs to be prearranged with Guest Services and a fee may be applied. Due to various circumstances, late check-out is not guaranteed. Please contact the front desk  for more information.

Pet Policy

Emerald Lake Lodge Pet Policy

Buffalo Mountain Lodge Pet Policy

Privacy Policy

CRMR Insiders receive email notification about great promotions and events going on at our 3 lodges, and numerous restaurants in the Calgary and Rocky Mountain areas. We typically send out emails every 3 weeks.

We also value your privacy. We’ll never use your email address for any purpose except to send you information about CRMR, and we’ll never give your email address to anyone else. You may withdraw your consent at any time.

Reservations
Please call our Central Reservations office for availability and more information: Central Reservations 1-403-410-7417, Buffalo Mountain Lodge 1-800-661-1367, Deer Lodge 1-800-661-1595, Emerald Lake Lodge 1-800-663-6336.

Please note: There is a $25 charge for each additional person 18 years of age and older.  GST (5%) in Alberta or GST (5%) and PST (7%) in BC are NOT included in the price. Taxes are subject to change. There is a $25 charge for all cot requests.

There are no guest rooms in the main lodge at Emerald Lake. All accommodations exist in the 24 cabin-style buildings surrounding this historic site. Please respect that we are a non-smoking facility.

It is strongly recommended that guests make dinner reservations when booking accommodation at CRMR’s lodges, especially when booking the Gourmet Getaway package. Reservations will not be made automatically. We would like all our guests to have the opportunity to savor our mouth-watering Rocky Mountain Cuisine!