Frequently Asked Questions
Table of Contents
Have questions about your Stay?
CURRENTLY CLOSED
IS DEER LODGE OPEN?
Deer Lodge is currently closed to the public.
In the wake of the devastating fire that destroyed Lake Louise’s Ski Resorts staff accommodation on July 3, 2023, two local family businesses have come together to showcase the true spirit of community support and unity in the picturesque town of Lake Louise.
Deer Lodge will make up a portion of the staff accommodation for Lake Louise Ski Resort for the next two years while they diligently rebuild and seamlessly transition their staff back into resort residences. Both organizations have mutually committed to the meticulous preservation of the Heritage Wing at Deer Lodge, safeguarding the enduring legacy of these accommodations throughout the forthcoming stages of Deer Lodge’s journey. Following this period, Deer Lodge will embark on its eagerly awaited redevelopment plans.
Amenities
Is the hot tub open?
The Deer Lodge hot tub is currently closed.
Cancel Or Modify Bookings
What is the cancellation policy?
Bookings can be cancelled prior to 72 hours from your stay.
How do I cancel/modify third party booking?
Please contact the third party company you booked with to cancel or modify your booking.
What is the modification policy?
Bookings can be modified prior to 72 hours before your stay.
Check-In & Check-Out
When is check-in?
Check-in is at 4:00 p.m.
When is check-out?
Check-out is at 11:00 a.m.
Can I request an early check-in/late check-out?
Yes, we try to accommodate these requests as much as possible.
Parking
Where do I park?
There is free unassigned parking behind the lodge, please register your car with the front desk.
Do I need a park pass?
As we are located in Banff National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or at the Lake Louise Info Center.
Are there Chargers for Electric Vehicles?
Please note that we only have two EV charging ports onsite.
Damage Deposit
What is the damage deposit policy?
A $100 damage deposit per day (with a max of $500) is taken at the time of booking. This will be released after you check out from the hotel.
Water
Is the tap water safe to drink?
Yes, the tap water is safe to drink.
Transportation
How do I get to Lake Louise?
Click Here for more information.
How do I get to the Lake Louise lakefront?
Lake Louise is only a short 5-minute walk from the lodge.
How do I get to the town of Lake Louise?
Lake Louise is a short 5-10 minute drive from the lodge.
How do I get to downtown Banff from the lodge?
You can either drive or take the ROAM bus.
Pets
Are the rooms pet-friendly?
Our rooms are not pet-friendly.
Room
What amenities are in my room?
Coffee machine and telephone.
Do you offer pack n plays for babies?
Yes, pack n plays are available for your stay.
Do you offer stayover service?
Yes, we do offer stayover service at this time.
Dining
What are the Mount Fairview Dining Room hours?
Breakfast: 8:00 a.m. – 2:00 p.m.
Afternoon: 2:00 p.m. – 5:00 p.m.
Dinner: 5:00 p.m. 9:00 p.m.
What are the Caribou Lounge hours?
Breakfast: 8:00 a.m. – 2:00 p.m.
Afternoon: 2:00 p.m. – 5:00 p.m.
Dinner: 5:00 p.m. 9:00 p.m.