Emerald Lake Lodge

Frequently Asked Questions

Table of Contents

Come Prepared

Have questions about your Stay?


Our hot tub is not open at this time.

Cancel Or Modify Bookings

Bookings can be cancelled prior to 72 hours from your stay.

Please contact the third party company you booked with to cancel or modify your booking.

Bookings can be modified prior to 72 hours before your stay.

Check-In & Check-Out

Check-in is at 4:00 p.m.

Check-out is at 11:00 a.m.


When you turn onto Emerald Lake Road, follow the road for 8 km until you see a sign that says ‘Overnight Guest Parking.’ Turn left into the parking lot.

Yes, parking is free for lodge guests.

Near the entrance of the Overnight Guest parking lot is a cabin. Use the telephone in the cabin to call our front desk. The shuttle will be sent to pick you up and bring you to the main lodge.

As we are located in Yoho National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or in downtown Banff. Day park passes may also be purchased at the hotel front desk.


A deposit of $100 is taken at the time of booking. This will be released after you check out from the hotel.


Yes, the tap water is safe to drink.


The best way to get to Banff and Lake Louise is by car. Once you head back up Emerald Road, turn left at the main highway and drive until you reach Lake Louise or Banff on the righthand side of the highway.


A number of our rooms are pet-friendly. They can be booked by calling our team at 1.403.410.7417.

Pets are welcome in the main lodge for check-in.

Our dining room is not pet-friendly. 


Coffee machine, wood-burning fireplace, cozy feather duvets and pillows, telephone.

There is no cellular service at the lodge.

There is no Wi-Fi in the guest rooms. Guest Wi-Fi can be accessed in the main lodge or at Cilantro Café.

There are no TVs in the guest rooms. There is one TV in the Yoho Lounge.

Yes, we do offer pack n plays.

Yes, we do offer stayover service at this time.


The Mount Burgess Dining Room is open from 7:30 a.m. – 11:00 a.m. and 5:00 p.m. – 9:00 p.m. daily.

Cilantro Café is open from 11:00 a.m. – 5:00 p.m. daily. Hours may be subject to change without notice and the restaurant may be closed for private events.

The Kicking Horse Lounge is open daily from 11:00 a.m. – 10:00 p.m.

No outside food or drink is allowed on the Emerald Lake Lodge property.