Frequently Asked Questions
Table of Contents
Have questions about your Stay?
Cancel Or Modify Bookings
Bookings can be cancelled prior to 72 hours from your stay.
Please contact the third party company you booked with to cancel or modify your booking.
Bookings can be modified prior to 72 hours before your stay.
When you turn onto Emerald Lake Road, follow the road for 8 km until you see a sign that says ‘Overnight Guest Parking.’ Turn left into the parking lot.
Yes, parking is free for lodge guests.
Near the entrance of the Overnight Guest parking lot is a cabin. Use the telephone in the cabin to call our front desk. The shuttle will be sent to pick you up and bring you to the main lodge.
As we are located in Yoho National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or in downtown Banff. Day park passes may also be purchased at the hotel front desk.
Outlets are available but limited. Please inquire with the front desk upon check-in.
The best way to get to Banff and Lake Louise is by car. Once you head back up Emerald Road, turn left at the main highway and drive until you reach Lake Louise or Banff on the righthand side of the highway.
Coffee machine, wood-burning fireplace, cozy feather duvets and pillows, telephone.
There is no Wi-Fi in the guest rooms. Guest Wi-Fi can be accessed in the main lodge or at Cilantro Café.
There are no TVs in the guest rooms. There is one TV in the Yoho Lounge.
Yes, we do offer stayover service at this time.
The Mount Burgess Dining Room is open from 7:30 a.m. – 11:00 a.m. and 5:00 p.m. – 9:00 p.m. daily.
Cilantro Café is open from 11:00 a.m. – 5:00 p.m. daily. Hours may be subject to change without notice and the restaurant may be closed for private events.
The Kicking Horse Lounge is open daily from 11:00 a.m. – 10:00 p.m.
No outside food or drink is allowed on the Emerald Lake Lodge property.
Whirling disease is classified as an aquatic invasive species, within Emerald Lake. Whirling disease poses no threat to humans or other mammals, however it does present a significant risk to young fish, specifically juvenile salmonids like rainbow trout and brook trout, with mortality rates reaching as high as 90 percent.
Parks Canada is actively addressing a suspected case of whirling disease in Emerald Lake.
To curtail any potential spread of this disease, Parks Canada has closed Emerald Lake, Emerald River, Peaceful Pond, and Lone Duck Lake, including their respective shorelines and tributaries. During this period, all watercraft, water-related equipment, and angling activities are prohibited.
To curtail any potential spread of this disease, no swimming in Emerald Lake is permitted at this time.
The Boathouse Trading Co will continue to operate during their regular hours as they do not pose a risk of transmitting aquatic invasive species to other bodies of water.
All designated hiking trails in the Emerald Lake area, including Emerald Lake shoreline, will remain open. Visitors are asked to stay on designated trails, especially on the lakeshore. Winter activities such as ice skating, cross-country skiing, backcountry skiing, and snowshoeing are permitted once the ground is frozen.