Frequently Asked Questions
Table of Contents
Have questions about your Stay?
LODGE HISTORY & FACTS
When was Emerald Lake First Discovered?
Long before European explorers arrived, the lands surrounding Emerald Lake were home to Indigenous Peoples who lived in deep connection with the natural environment. Today, we respectfully acknowledge that Emerald Lake sits on the traditional territories of the Ktunaxa, Secwépemc, and Stoney Nakoda Nations. These Nations have stewarded and honored these lands for generations, and their connection to Yoho continues to this day.
Emerald Lake was later introduced to settler audiences in 1882 by Tom Wilson, a Canadian guide working with the Canadian Pacific Railway. Captivated by the lake’s vivid turquoise waters and soaring peaks, Wilson’s account marked the beginning of its presence in recorded European history—but its significance runs far deeper, rooted in a long and rich Indigenous heritage.
When Was Emerald Lake Lodge Built?
Emerald Lake Lodge was established in 1902 by the Canadian Pacific Railway (CPR), which played a pivotal role in promoting tourism throughout the region. The construction of the nearby Spiral Tunnels in Field, BC, further opened the area to visitors eager to experience its breathtaking natural beauty, abundant wildlife, and endless opportunities for outdoor adventure.
How did Emerald Lake Lodge become part of the CRMR Group of Companies?
In 1979, Pat and Connie O’Connor, original owners of Canadian Rocky Mountain Resorts, acquired the property, embarking on an extensive restoration that included rebuilding the historic cabins and fully winterizing the lodge. The property reopened in 1986, seamlessly blending modern comforts with timeless charm. Remarkably, the main lodge remains the original structure, with horsehair insulation woven into its walls—a tangible link to its rich past.
What is the story behind the name 'Emerald Lake'
Tom Wilson, the guide who first discovered Emerald Lake while in search of a railway route through the Rockies, was the first non-Indigenous person to set eyes on Lake Louise, guided there by his Indigenous companions. He initially named Lake Louise “Emerald Lake” due to its vibrant hue but later renamed it to honor Princess Louise, daughter of Queen Victoria. The name Emerald Lake was then transferred to the stunning lake we see today.
What gives Emerald Lake its colour?
The mesmerizing, emerald-green color of Emerald Lake comes from sunlight reflecting off glacial silt and rock flour suspended in the water. This natural phenomenon creates an ever-changing palette of vivid hues that shift with the light throughout the day, adding to the lake’s enchanting allure. The most vivid colours can be observed during July and August on a bright day.
Amenities
Are the Hot Tub and Sauna Open?
Out hot tub and sauna are open daily from 10 a.m. – 11 p.m. Both are located at the clubhouse.
Cancel Or Modify Bookings
What is the cancellation policy?
We understand that plans can change, and we do our best to accommodate our guests whenever possible. For general bookings at Emerald Lake Lodge, cancellations made more than 72 hours prior to arrival will not incur a penalty. Cancellations made within 72 hours of arrival are subject to a charge equivalent to one night’s room and tax.
If you have booked a special offer or package, please be sure to review the terms and conditions specific to that package, as cancellation policies may differ from our standard policy.
We recommend reviewing all booking details carefully at the time of reservation to ensure clarity and peace of mind.
How do I cancel/modify third party booking?
Please contact the third party company you booked with to cancel or modify your booking.
What is the modification policy?
Bookings can be modified prior to 72 hours before your stay.
Check-In & Check-Out
When is check-in?
Check-in is at 4:00 p.m.
When is check-out?
Check-out is at 11:00 a.m.
Parking
Where do I park?
When you turn onto Emerald Lake Road, follow the road for 8 km until you see a sign that says ‘Overnight Guest Parking.’ Turn left into the parking lot.
Is parking free?
Yes—your room rate includes parking for the duration of your stay. Guests can park in the designated overnight lot near the entrance to Emerald Lake, with complimentary 24-hour shuttle service provided to and from the lodge.
How do I get to the main lodge from the overnight parking area?
Near the entrance of the Overnight Guest Parking Lot, you’ll find a small cabin with a courtesy phone inside. Simply pick up the phone to connect directly with our front desk, and a shuttle will be dispatched to bring you to the main lodge.
Our shuttle service runs 24 hours a day, ensuring a smooth and welcoming arrival no matter when you check in.
Do I need a park pass?
As we are located in Yoho National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or at the visitor center in Field.
Are there chargers for electric vehicles?
Outlets are available but limited. Please inquire with the front desk upon check-in.
Incidentals
What is the incidentals policy?
A deposit of $100/night is taken at the time of booking for incidentals. This will be released after you check out from the hotel.
Water
Is the tap water safe to drink?
Yes, the tap water is safe to drink.
Transportation
How do I get to Emerald Lake Lodge?
Click Here for more information.
How do I get to Banff or Lake Louise from the lodge?
The best way to get to Banff and Lake Louise is by car. Once you head back up Emerald Road, turn left at the main highway and drive until you reach Lake Louise or Banff on the righthand side of the highway.
Pets
Are the rooms pet-friendly?
A small number of our rooms are pet friendly and they must be booked in advance to avoid extra cleaning fees. We charge a nightly cleaning fee of $25 for pets staying with us. Pet-friendly rooms can be booked by calling our team at 1.403.410.7417 or emailing info@crmr.com.
Can I bring my pet in the main lodge?
Pets are welcome in the main lodge for check-in.
Can I bring my pet to the dining room?
Our dining room is not pet-friendly.
Can I still receive stay-over service with a pet?
Yes, however for the safety and well-being of our guests and employees, pets must be in their carrier or not in the room for housekeeping to perform stayover service. Please request the service daily and let Guest Services know the animal is in their carrier.
Room
What amenities are in my room?
Coffee machine, wood-burning fireplace, cozy feather duvets and pillows, telephone.
Is there cellular service?
There is no cellular service in the room, however there is free wifi in the main lodge and clubhouse.
Is there Wi-Fi in the cabins?
There is no Wi-Fi in the guest rooms. Guest Wi-Fi can be accessed in the main lodge or at Cilantro Café.
Are there TVs in the rooms?
To help guests fully unplug and enjoy the natural surroundings, there are no TVs in the guest rooms at Emerald Lake Lodge.
However, if you’d like to catch a game or unwind with a show, a Smart TV is available in the Yoho Lounge, complete with access to Netflix and Sportsnet+.
Do you offer pack n plays for infants?
Yes, we do offer pack n plays.
Do you offer stayover service?
Yes, we do offer stayover service at this time.
Dining
What are the dining room hours?
The Mount Burgess Dining Room at Emerald Lake Lodge offers a distinctive culinary experience set against the stunning backdrop of Emerald Lake and the Rocky Mountains. Renowned for its signature Rocky Mountain Cuisine, the restaurant provides a warm and inviting atmosphere for guests.
Breakfast Buffet | Daily from 6:30 a.m. – 10:30 a.m.
Dinner | Daily in the Mount Burgess Dining Room from 5 p.m. – 9 p.m.
- Reservations are highly recommended via our dining page.
- Walk-in guests will be accommodated based on the reservation volume and overall availability.
What are the lounge hours?
Open Daily from 11 a.m. – 10 p.m
- Reservations not required.
Coffee Bar:
Kicking Horse Coffee Bar, open daily from 6:30 a.m. to 10:30 a.m.. Sip on expertly crafted espressos, lattes, and drip coffee, or fuel up with protein-packed fruit smoothies and a selection of fresh, grab-and-go pastries.
What are Cilantro on the Lake's hours?
Cilantro on the Lake is more than just a dining experience—it’s a destination. Perched on the edge of Emerald Lake, this ‘cabin on the lake’ has become iconic in its own right, often spotted gracing Instagram feeds around the world. With panoramic views of turquoise waters and towering peaks, it’s a setting that invites you to slow down, soak it all in, and savour every moment.
Open to both lodge guests and day visitors, Cilantro offers a refined yet relaxed take on Rocky Mountain cuisine. Each dish is rooted in the region and inspired by the surroundings, turning every meal into a celebration of place and season.
HOURS OF OPERATION
Open daily starting May 5 for the Spring/Summer season. Hours will be 12 p.m. – 7 p.m. daily (subject to change). Reservations are not being offered at this time. First come, first serve basis.
The Window at Cilantro on the Lake – NOW OPEN
The window is located beside the entrance to the restaurant, and serves delicious grab-and-go options, including sandwiches, baked goods, snacks and refreshments.
WINDOW HOURS OF OPERATION:
- Open daily from 9-4 p.m.
What is the outside food policy?
No outside food or drink is allowed on the Emerald Lake Lodge property.
Gym
Is there a gym onsite?
We offer a small selection of workout equipment, including an elliptical and stationary bike, as well as yoga mats. We also offer a sauna and outdoor hot tub. All of which is located in the Club House.
WHIRLING DISEASE
WHAT IS WHIRLING DISEASE?
Whirling disease is classified as an aquatic invasive species, within Emerald Lake. Whirling disease poses no threat to humans or other mammals, however it does present a significant risk to young fish, specifically juvenile salmonids like rainbow trout and brook trout, with mortality rates reaching as high as 90 percent.
IS THERE WHIRLING DISEASE IN EMERALD LAKE
Parks Canada is actively addressing a suspected case of whirling disease in Emerald Lake.
CAN I USE OUTSIDE WATERCRAFT ON EMERALD LAKE?
At this time, outside watercraft—including personal kayaks, canoes, and paddleboards—are not permitted on Emerald Lake. This regulation is set by Parks Canada to protect the lake’s sensitive alpine ecosystem and to help prevent the spread of invasive species such as whirling disease.
For guests who wish to enjoy the lake from the water, canoe rentals are available through the independently operated Boathouse Trading Co., located on Emerald Lake. Please note that this business is not owned or managed by Emerald Lake Lodge or Canadian Rocky Mountain Resorts.
We appreciate your understanding and care in helping preserve the beauty and health of Emerald Lake for future generations. For the most up-to-date information on watercraft regulations, we recommend visiting Parks Canada’s official website.
CAN I SWIM IN EMERALD LAKE?
Swimming in Emerald Lake is permitted at the discretion of each guest. We kindly remind swimmers to follow safe water practices, as the lake remains very cold—even in the warmer months—and conditions can vary.
ARE CANOE RENTALS STILL AVAILABLE FROM THE BOATHOUSE TRADING CO?
The Boathouse Trading Co will continue to operate during their regular hours as they do not pose a risk of transmitting aquatic invasive species to other bodies of water.
ARE HIKING TRAILS AROUND EMERALD LAKE STILL OPEN?
All designated hiking trails in the Emerald Lake area, including Emerald Lake shoreline, will remain open. Visitors are asked to stay on designated trails, especially on the lakeshore. Winter activities such as ice skating, cross-country skiing, backcountry skiing, and snowshoeing are permitted once the ground is frozen.