Frequently Asked Questions
Table of Contents
Have questions about your Stay?
Cancel Or Modify Bookings
Bookings can be cancelled prior to 72 hours from your stay.
Please contact the third party company you booked with to cancel or modify your booking.
Bookings can be modified prior to 72 hours before your stay.
There is free unassigned parking throughout the lodge property.
As we are located in Banff National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or in downtown Banff at the Information Centre.
Outlets are available but limited. Please inquire with the front desk upon check-in.
Yes, the Roam bus has a stop just outside Buffalo Mountain Lodge. Tickets can be purchased with $2 cash (correct change only) or you can download the Token Transit app.
You can either walk, take the bus, bike, or drive. It is about a 20 minute walk.
A number of our rooms are pet-friendly. They can be booked by calling our team at 1.403.410.7417. Please note that all pet-friendly rooms are located on the lower level only.
Pets are welcome in the main lodge for check-in.
Our dining room is not pet-friendly. During the summer months our pet-friendly patio is a great option for dining with your pets.
Nespresso coffee machine, wood-burning fireplace, cozy feather duvets and pillows, telephone, LCD televisions, Blu-Ray players, clock radios, irons/ironing boards and hair dryers. Many of our rooms have balconies or patios.
Yes, pack n plays are available for your stay.
Yes, we do offer stayover service at this time.