Frequently Asked Questions
Table of Contents
Have questions about your Stay?
Amenities
What are Hot Tub Hours?
9 a.m. – 11 p.m.
Do I need a reservation for the hot tub?
No reservation is required, our hot tub runs on a first come first serve basis.
Cancel Or Modify Bookings
What is the cancellation policy?
We understand that plans can change, and we do our best to accommodate our guests whenever possible. For general bookings at Buffalo Mountain Lodge, cancellations made more than 72 hours prior to arrival will not incur a penalty. Cancellations made within 72 hours of arrival are subject to a charge equivalent to one night’s room and tax.
If you have booked a special offer or package, please be sure to review the terms and conditions specific to that package, as cancellation policies may differ from our standard policy.
For stays during the festive season, a separate cancellation policy applies. Please refer to our Festive Policy for full details.
We recommend reviewing all booking details carefully at the time of reservation to ensure clarity and peace of mind.
How do I cancel/modify third party booking?
Please contact the third party company you booked with to cancel or modify your booking.
What is the modification policy?
Bookings can be modified prior to 72 hours before your stay.
If I need to make a payment, how will the hotel request this?
- We will never contact you via WhatsApp or similar messaging apps.
- We will never request payment through unsolicited or unfamiliar external links.
Check-In & Check-Out
When is check-in?
Check-in is at 4:00 p.m.
When is check-out?
Check-out is at 11:00 a.m.
Can I request an early check-in/late check-out?
Yes, we try to accommodate these requests as much as possible. it is best to contact the front desk on the day of.
Parking
Where do I park?
There is free unassigned parking throughout the lodge property.
Do I need a park pass?
Do I need a park pass to visit Banff National Park?
Yes, as we are located within Banff National Park, all visitors are required to have a valid park pass displayed in their vehicle at all times.
Park passes can be purchased upon arrival at the park gates or at the Parks Canada Information Centre in downtown Banff. For added convenience, you may also purchase your pass in advance at: https://reservation.pc.gc.ca/store
If you are visiting between June 19 and September 7, 2026, admission to Parks Canada places is free as part of the Canada Strong Pass initiative. During this period, no park pass is required.
If you already hold a valid Discovery Pass that overlaps with these dates, it will be automatically extended. No action is required.
For full details on this initiative, we recommend visiting the Parks Canada website.
Are there chargers for electric vehicles?
Outlets are available but limited. Please inquire with the front desk upon check-in.
Incidentals
What is the incidentals policy?
A deposit of $150 per day is taken at the time of booking. This will be released after you check out from the hotel.
Water
Is the tap water safe to drink?
Yes, the tap water is safe to drink.
Transportation
How do I get to Banff?
Click Here for more information.
How do I get to Buffalo Mountain Lodge?
Click Here for more information.
Is there public transit in Banff?
Yes, Banff has a convenient public transportation system. The Roam bus has a stop just outside Buffalo Mountain Lodge, making it easy to get around without a car. Guests receive a complimentary 3-day Roam Transit pass automatically upon check-in. In winter, routes 1 and 2 provide access to downtown Banff and surrounding areas, while in summer additional routes expand service to popular attractions such as Lake Minnewanka and the Banff Gondola.
How do I get to downtown Banff from the lodge?
You can either walk, take the bus, bike, or drive. It is about a 20 minute walk.
Pets
Are the rooms pet-friendly?
A number of our guestrooms are pet-friendly. They can be booked in advance by calling our team at 1.403.410.7417. Please note that all pet-friendly rooms are located on the lower level only and a nightly fee will be applied. If a pet is brought into a non-pet friendly room, a $200 may be applied for non-compliance.
Accredited service dogs are always welcome at no charge.
Can I bring my pet in the main lodge?
Pets are welcome at the Front Desk area only. They are not permitted in the rest of the main lodge. Pets are not permitted in any interior dining area or in the hot tub facility.
Licensed and accredited service dogs are welcome throughout the property in accordance with provincial legislation.
Can I bring my pet to the dining room?
Pets are not permitted in the Dining Room or any interior food handling areas, per provincial legislation. Pets are welcome on the patio during operating hours only.
Licensed and accredited service dogs are permitted in our dining room and other public areas while accompanying their handler.
Is my dog required to be on leash?
For the safety of your pets and the local wildlife, dogs are required to be on-leash in Banff National Park and within the Town of Banff. Pets must be supervised at all times and be on a leash in public places.
What if my pet is causing a disruption?
Should a pet’s behavior cause disruption and we are unable to contact the guest after reasonable attempts, the pet will be safely removed from the guest room by hotel staff.
Room
What amenities are in my room?
Nespresso coffee machine, wood-burning fireplace, cozy feather duvets and pillows, telephone, Smart TV with streaming capabilities, clock radios, irons/ironing boards and hair dryers. Many of our rooms have balconies or patios.
Do you offer pack n plays for babies?
Yes, pack n plays are available for your stay.
Do you offer stayover service?
Yes, we do offer stayover service at this time.
Dining
What are The Prow’s hours?
Breakfast: 7:00 a.m. – 11:30 a.m.
Lunch: 12:00 p.m. – 3:00 p.m.
Dinner: 3:00 p.m. – 10:00 p.m.
Happy Hour: 3:00 p.m.-6:00 p.m. Sunday through Thursday
Gym
What are the gym’s hours?
The gym is open 24-hours.